A Technology Platform Designed for Dentistry
Cayster connects devices and team members to transform efficiency
Naming a tech company can be difficult. Gary Kaye, DDS, and Aditya Narayan wanted a name involving "cases" for their new business. While they were brainstorming, Kaye recalled that his late father-in-law had owned a racehorse, Cayster, named after a river in Turkey. The horse was a winner, and Kaye's goal is to help dentists and laboratories win with digital technology, so they had their name: Cayster. "Dentistry has a number of excellent individual technologies, but most of them have not yet reached a point in their evolution where they can actually talk to each other," Narayan says. "By accomplishing that, Cayster is helping practices and laboratories achieve true returns on their technology investments."
Cayster is a technology platform that connects dentists and dental laboratories, delivering improved outcomes, actionable data, visibility across practices, performance measuring tools, and more. Kaye, the chairman and chief dental officer, has been a digital dentistry pioneer for 30 years, whereas Narayan, the CEO, has been a technology entrepreneur. "We started talking about how dentists and laboratories could communicate better in the digital space," Kaye says, "and that concept has developed into looking more holistically at what dentistry's technology environment looks like so that we can identify challenges and create solutions. Cayster is 100% focused on creating a digital ecosystem for dentistry. Furthermore, we want to encourage digital dentistry, so the company will be providing intraoral scanners to doctors with no upfront cost."
Kaye and Narayan describe Cayster as being similar to Microsoft Windows or Apple iOS. "It is an underlying operating system," Kaye says. "It adds value to the practice management software, the intraoral scanner, and all of the different devices by creating a way for them to communicate." Like an operating system, Cayster provides a unified user experience for various applications. For example, data from intraoral scanners made by different manufacturers appears in one portal in a standard format. Laboratory communication is also centralized in one place. Laboratories can even observe intraoral scans in real time and provide instant feedback. Billing—on both ends—is streamlined and simplified. And those are just a few of the features. Because the Cayster platform is browser-based, there is no software to download, and artificial intelligence is a foundational component of it that will play an increasingly important role in the future. For example, Cayster's AI enabled scanners will be more accurate, easier to use, and cost less.
According to Narayan, with interoperability will come greater ease of use for each individual technology. No longer will each device require a dedicated system and expert. Narayan plans to make it as easy to learn to use digital devices and software in dental practices as it is to learn to use smartphones and Gmail. "We are at that point in the dental profession," he says, "when the user experience will become much more significant than it has been in the past. One of our goals is to minimize the amount of training that is necessary. Of course, dentistry requires specialized technology, but we can get much closer to a situation where you can look at an interface and immediately understand how to use it."
Practices utilizing Cayster have reported experiencing reduced turnaround times as well as minimal chairside adjustments, remakes, and reappointments. In addition to delivering those benefits, Cayster passed a significant milestone earlier this year when it strategically collaborated with Ivoclar on the company's new VivaScan intraoral scanning technology. "The fact that a giant in the dental space like Ivoclar decided to collaborate with us is a testament to what we have built and where we are going," Kaye says.
In that regard, Cayster has only scratched the surface of its potential. "Dentistry is a very complex undertaking," Kaye says. "There are so many variables. The technology that is aiding you and supporting you should make it easier to focus on dentistry, and finally, Cayster is making that possible."