IRVINE, Calif.--(BUSINESS WIRE)--LIBERTY Dental Plan is releasing a new mobile app with predictive Automatic Call Distribution (ACD). LIBERTY members across the United States can now access LIBERTY’s most popular online dental features via smart phones.
Using this free, easy-to-use mobile app, members can access their account information, view dental benefits and co-pays, find a dentist, get answers to frequently asked questions, and contact LIBERTY Member Services without waiting in a call queue.
Drumbi, a leader in enterprise communications, uses predictive ACD technology embedded into the app to enhance communications between the member and LIBERTY customer services. Callers can directly access a LIBERTY Member Services Representative, and be personally greeted by a friendly, live voice who is automatically prompted with the member’s basic information at the time of the call.
“We’re excited to be a leader in the dental insurance industry offering a mobile app that will dramatically enhance member service communications,” said Dr. Amir Neshat, LIBERTY's Founder, President and CEO. “I am particularly excited that LIBERTY can offer innovative solutions to our clients, bringing us ever closer to meeting and exceeding standards in efficiency and quality.”
LIBERTY Dental Mobile is available free of charge in the iPhone App Store and in Google Play for Android. For more information, visit www.libertydentalplan.com/mobile.