Henry Schein Dental, the dental business of Henry Schein, has launched an automated system to manage handpiece repair with the new ProRepair web portal, which is designed to enhance customer experience by managing all aspects of handpiece repair including: maintaining each practice’s handpiece inventory, diagnosing problems and displaying repair options, providing preapproved pricing for each repair, and retaining customer’s history and warranty status. These new features will expedite the repair process, allowing practitioners to focus on quality patient care.
The ProRepair web portal, which is compatible with all mobile devices, allows oral health professionals to submit a repair request in three easy steps. First, after logging into their account, dental professionals will find an organized list of their practice’s handpieces, which can be given unique names to eliminate confusion. Then, after selecting the handpiece in need of repair, the portal will diagnose the problem and provide pricing immediately with no need for estimates. Finally, dental professionals are then able to submit their order and print a UPS label.
"We at ProRepair believe that this web portal will allow for a quick and simple solution for dental practitioners," said Ron Appel, Vice President and General Manager of Henry Schein's ProRepair Division. "By creating a portal to expedite the repair process, we believe we are helping our customers operate efficient practices so they can continue delivering quality patient care."
The web portal consistently updates each customer’s inventory of handpieces, as well as the warranty on each item. Additionally, the ProRepair web portal will keep track of repair history, creating an archive for dental practitioners.