Real Time Reviews, a leading online review and reputation management solution provider, has launched an update to its app. The update features employee tagging – the ability to track how well employees secure reviews from customers – and is capable of supporting enterprise businesses across multiple locations.
Real Time Reviews is a revolutionary online reputation management software platform helping businesses in the home services, automotive, healthcare and other consumer-facing industries. The platform allows businesses to receive authentic reviews from customers. Online reviews are important to consumer-facing businesses and help attract new customers and create loyalty with existing customers.
“At the end of the day, business owners need to know which employees are helping to build the company’s brand and helping to protect its reputation by obtaining positive online reviews,” said Matt Benton, CEO of Real Time Reviews. “Employee tagging is a game changer. It allows you to track and measure the performance of each employee, build your company’s brand, and it motivates your employees to get more reviews. For businesses with multiple locations, our update also makes it easier to manage reviews in one convenient dashboard.”
The update to the Real Time Reviews app offers several benefits:
Know how many reviews employees receive – Now managers and business owners can tag specific employees and measure how many reviews they are getting compared to how many jobs they complete. This will allow owners to identify high performing employees for recognition or incentivize with cash awards, and they can better train others on how to get reviews.
Monitor reviews at multiple locations – Now enterprise businesses – companies with multiple locations – can use one review tool to manage all of their online reviews. They can see reviews performance on one convenient dashboard. This makes tracking of customer service and satisfaction easier for business owners and CEOs.
“We believe in the power of our reviews app so much that we don’t require a contract to use our platform,” Benton said. “This new update will make it easier for business owners to incentivize employees to perform, and they can measure their hard-earned success when it comes to online reviews.”